Support
Contact us
Email playpalz@playpalz.gg and we'll get back to you within one business day. Include the email on your account and, for a problem in the app, your device and app version (Settings → App Version).
To report a safety issue with a person or a piece of content, use Report in the app. Reports are reviewed within 24 hours.
Account
- Forgot your password? On the login screen tap "Forgot password?", enter your email, and we'll send you a 6-digit code to set a new one.
- Sign out everywhere. Settings → Password & Security → Log Out All Devices.
- Delete your account. Settings → Delete Account. This removes your profile and content. Some records (for example, purchases) are kept where the law requires.
- Wrong date of birth? It can't be changed in the app. Email us and we'll help.
Safety
- Report a post, comment, tip message or user from its "⋯" menu, or from the person's profile.
- Block someone from their profile so they can't message you or interact with your content.
- Read our Community Guidelines to see what's allowed and how we moderate.
Purchases and Play Coins
- Coins and VIP passes bought in the app are charged by Apple or Google. For a refund, use Apple's Report a Problem or Google Play's refund page.
- If a purchase went through but your coins or pass didn't show up, email us with the receipt.
Creators
- Becoming a PlayPal requires being 18 or older and passing identity verification in the app.
- Payouts are made through Stripe. Questions about a payout? Email us with the date and amount.